Return and refund policy
Right of Withdrawal
You have 14 days after receiving your order to exercise your right of withdrawal, without having to provide any reason.
Return Conditions
For the return to be accepted:
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The product must be in its original condition, unused, and unwashed.
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It must be returned in its original packaging.
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The return must be made within 14 days of the request.
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Return shipping costs are the responsibility of the customer.
Return Procedure
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Send a request by email to balkany.sav@gmail.com with your order number.
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We will provide you with the return address.
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Once the package has been received and inspected, we will proceed with the refund.
Non-Refundable Products
Personalised items, sale products, or gift cards are neither exchangeable nor refundable.
Refund
Once the return is validated, the refund will be processed to your original payment method within 7 to 10 business days.