Shipping policy

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with a tracking number.

Delivery Times

Delivery times vary depending on your location:

• France (mainland): 5 to 10 business days

• Belgium: 5 to 10 business days

• Europe: 7 to 15 business days

• International: 10 to 20 business days

Shipping Fees

We offer free shipping on all orders.

Delivery Delays

Delays may occur in cases of force majeure (strikes, customs, pandemics, etc.). We always do our best to ensure delivery within the stated timeframe.

Lost or Undelivered Parcels

If you have not received your parcel beyond the announced delivery times, please contact us at balkany.sav@gmail.com with your order number.